FREQUENTLY ASKED QUESTIONS
The best way to find out is to compare with your old laces. If you don't have any old laces to compare with, we recommend to view our size chart.
We only provide flat laces.
You can wash our laces in a laundry bag with a cold wash program in the washing machine. But please, don't do that too often. We recommend to briefly soak the laces with a little detergent in warm water. Stir and knead it a little by hand, then you can rinse it out again. After that, let them air dry. They should be clean again.
Each order comes with a pair of laces, so two laces.
When ordering up to 2 pairs of Lemon Laces, we send your package as a letter post, so keep an eye on your mailbox. For orders of more than 3 pairs of Lemon Laces, you will also receive a tracking number via Email. Estimated shipping times are 2-7 business days & do not include an additional processing time of 2-3 business days.
The shipping fee to Austria is €2.50. The shipping fee to all countries of the European Union, United Kingdom, Norway, Switzerland & Iceland is €5.00. If your order is above €20.00, we do provide free shipping to all countries of the European Union, United Kingdom, Norway, Switzerland & Iceland.
We deliver to all countries of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and additionally to United Kingdom, Switzerland & Iceland.
No! At the moment we do not ship outside of the EU, except Norway, United Kingdom, Switzerland & Iceland. If you are still interested in a product of Lemon Laces and we do not ship to your country, please do not hesitate to contact us. We may find a solution.
If you are not completely satisfied with your Lemon Laces purchase, for any reason, we will offer you a refund within 14 days after receiving. Please note that the return shipping costs are borne by the buyer. Use the refund form in the return policy and send it to: firstname.lastname@example.org